Questions - FAQ

Each meal is adapted to the physical characteristics of your dog. We offer you tailor-made dishes that correspond to the nutritional needs, age, physical activity, weight and race of your faithful companion. Our caterer then cooks the meals with fresh and healthy ingredients.

Each vacuum pouch corresponds to a one-day portion. You can give it to your dog all at once, or at two different times (once in the morning and once in the evening for example).

Our veterinary nutritionists develop all our recipes in order to offer healthy and balanced meals to your faithful companion. We use only fresh ingredients that are suitable for human consumption and everything is prepared in our caterer’s kitchen!

Our dishes contain 96% meat, vegetables and starch. The remaining 4% are vitamins and minerals added to strengthen your dog’s health and thus avoid any risk of deficiency.

Yes! You have nothing to add to our dishes, everything is already in it. You just have to serve it to your hairy little friend and watch it enjoy its food.

Without a doubt! Our meals consist of fresh, healthy ingredients that dogs love. Our dishes have conquered even the pickiest of dogs. Order now and you’ll see! If your dog does not like his meals, we will refund your first order.

You can, but then be careful. Unfortunately, almost all recipes you can find online are incomplete or unbalanced and do not bring the essential nutrients your dog needs. An incorrect recipe could cause serious deficiencies.

If you are not sure of what you are doing, contact your veterinarian or just try out our recipes specially developed by professionals!

No, your dog’s digestive system needs time to adapt to a new diet. We advise that you switch from the usual food to the new one gradually. Our plan includes a transition period to guide you throughout this process! Your dog’s digestive system might be upset during the first few days, but do not panic! This is actually the sign that your dog is getting used to its new, healthy diet.

We only want the best for your dog! This is why our dishes contain only high quality food fit for human consumption. We do not add any animal by-products, artificial flavors or food additives. The meals only contain meat, vegetables and starch.

Animal by-products are parts of animal bodies that are not intended for human consumption. This includes beaks, feathers, eggs, carcasses … Unfortunately, these products are often used to produce dog food.

Yes ! You will be able to choose the delivery frequency in step 3. Select then “Single order”. There are single orders of 7 or 14 portions.

The price depends on your dog’s age, weight, physical activity level and breed. Fill in the order form to see the price of the meals, which varies according to the nutritional needs of your loyal companion.

Store them in your refrigerator until you need to feed your dog. You can store them for up to 8 days in the refrigerator or 6 months in the freezer.

The expiry dates are indicated on the pouches. You can either store them 8 days in the refrigerator or 6 months in the freezer.

Of course! You can freeze them to keep them longer. You can 6 months in the freezer.

Consider taking them out of the freezer several hours in advance and thawing them at room temperature before serving them to your dog.

We deliver the meals directly to your home: just choose the day and time slot that suits you and we will come drop off the products to your place. You will be notified in advance by text message and / or email of the exact time to which you will be delivered.
After your first order, you will be delivered on a regular basis: you do not have to order new meals every week. You will automatically be delivered every week or every two weeks depending on your subscription.

We ensure that the temperature of our products remains permanently between 0 and 4 Celsius degrees. We transport our meals in refrigerated trucks to keep the pouches fresh.

Good news, delivery is 100% free!

You can find the details of your order as well as the delivery date in the order confirmation email. You receive this email immediately after paying on our site.

In order to guarantee the best possible service, we prepare and deliver our orders ourselves.

The payment system on our site is completely secure! The data transmitted to our bank are encrypted and no information is stored on our servers. We do not have access to your bank details at any time.

We accept payments via credit card.

If you wish to pay by bank transfer, you can contact us on info@lacuisinedelola.be.

Check your “Junk Mail” or “Spam” folder, emails sometimes just go straight there.
If you still cannot find it, please contact us at info@lacuisinedelola.be and indicate the name, address and email address you used to place your order.
We will check out what went wrong and take care of the problem.

Nothing could be simpler, just click on the “Order” button on the homepage. You will then begin the order process and create your account.

Click on “Log In” and then on “Forgot Password”. You will then receive an email with a link to reset your password.

Log in to your account, and then click the blue arrow next to your name. You will then have access to your profile. Once you are in your personal space, click on “Account Details” and then “Edit”.

Check your “Junk Mail” or “Spam” folder, emails sometimes just go straight there.
If you still cannot find it, please contact us at info@lacuisinedelola.be and we will take care of that!